Frequently Asked Questions

How do I become a member?

Signing up is easy, just follow these simple steps:
Create a profile by entering your Name, Email and Password.
Membership upon any purchase.

Join Us today!

Who should I contact if I have more questions?

You can chat with our friendly and knowledgeable staff by our contact page. You can also reach us at:

Email:         [email protected] 

WhatsApp: +27 (0) 71 089 3197 

Phone:       +27 (0) 87 150 8953

 

How old must I be to join your site?

You must be 18 years of age or older to register as a member of our site.

How Do I Place My First Order

Here’s a step-by-step guide in placing your order online with Canna Kings Health:
Click on the desired product(s), choose your quantity then click “Add to Cart”.
You will then have the option to “View Cart” or “Continue Shopping”.
At the “View Cart” page; you can edit your order, apply coupons and view shipping costs.
When you complete the “Checkout”, you will receive an order confirmation showing the status of your order.
You will also receive the method of payment options to complete your order.

How To Edit An Order?

When you are logged in, go to My Account and choose the Orders tab.

Local Delivery (Durban):

Free Same-Day Delivery: Orders over R550.
Local Same-Day Delivery: Starting from R30.

Nationwide Shipping:

Free Shipping: Orders over R550 (2-4 working days).
Standard Shipping: R120 for orders less than R550 (2-4 working days)..

We currently accept the following debit, credit and prepaid payment cards:

  • Visa
  • Mastercard

Looking for alternative payment options? Contact us at [email protected]! Our team will gladly assist you with alternative payment methods to ensure a smooth and hassle-free transaction. Don’t hesitate to reach out – we’re here to help!

We understand the importance of discreet and professional packaging. Your order will be carefully packaged in plain, unmarked boxes or envelopes without any logos or branding that may indicate the contents. We prioritize your privacy and ensure that your package arrives safely and securely.

Q: Will the packaging reveal what’s inside?

A: No, the packaging is designed to be discreet. There will be no indication of the contents on the outside of the package. Whether you’re ordering personal wellness products or other items, rest assured that your privacy is our top priority.

Q: How is sensitive information handled on the packaging?

A: Your privacy is of utmost importance to us. Therefore, we take extra precautions to ensure that sensitive information is handled with care. Any labels or markings on the package will be minimal and will not reveal the nature of the contents. Additionally, our shipping labels will only display necessary delivery information, such as your address and tracking details.

Q: What measures are taken to protect my order during shipping?

A: We take great care to ensure that your order arrives safely and securely. Our packaging materials are chosen to provide adequate protection for the items inside, safeguarding them from damage during transit. Additionally, we work with trusted shipping partners to ensure that your package is handled with care from our warehouse to your doorstep.